About us
Fino Payments Bank is the Digital Banking Partner for millions of hardworking Indians. Hamesha.
We understand consumers and their needs from a bank and it is our continuous endeavor to provide them with an unmatched banking experience, through our simple products & services that can easily be accessed anytime, anywhere. Hamesha
We are present in 90% of India’s districts with over 724671 banking outlets, 54 Bank Branches and 130 Customer Service Points.
Fino Payments Bank was incorporated on 4th April 2017 . Invested in by ICICI Bank, BPCL, Blackstone, IFC Fino Payments Bank has an enviable financial and distribution track record. This powerful network registers impressive growth numbers every year!
We operate an asset light business model where each Banking Outlet (merchant) serves the banking and financial needs of its community, which in turn forms the backbone of our assisted-digital ecosystem, referred to as our “phygital” delivery model (i.e., a combination of physical and digital).
The merchant’s use of technology and our use of analytics on the data that we track enhances the merchant’s ability to offer the right products to consumers, thereby increasing his status in the local market. He now has the stature of a ‘ banker’ . Hamesha
Through the “phygital” delivery model our merchants on-board customers and facilitate transactions, ensuring our network grows and our products and services are more accessible to a broader range of consumers throughout India, making us the truly Local National Bank. Hamesha
our legacy
our Philosophy
Vision
To catalyze nation building by making every citizen financially secure.
mission
To become the preferred bank for our customers by providing the simplest and most accessible financial services to grow their wealth.
values
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Courage
We believe, we challenge, and we act.
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Empathy
We understand and care about people’s needs.
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Frugal
We do more with less.
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Reliability
We keep the promises we make, and we are here to stay.
CEO’s DESK
Rishi Gupta
Managing Director and Chief Executive Officer
In July 2017, we had announced the launch of Fino Payments Bank. As innovative business models around fintech open up opportunities, Fino aims to play a significant role in not only taking digital banking to the masses but also manage cash efficiently.
These are still early days for payments banks. We at Fino Payments Bank are willing to be patient and at the same time are battle-ready to meet the expectations of all our stakeholders – especially customers, employees, investors.
We believe, as formal banking expands reach, there will be demand for a variety of financial services, especially beyond metros – what we call Bharat or emerging India. Our focus is on bridging the banking gap between India and Bharat.
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Fino Payments Bank is a subsidiary of Fino Paytech Ltd.
Mr. Rishi Gupta
Managing Director & CEO
Mr. Rishi Gupta is the Managing Director and CEO of our Bank. He holds a bachelor’s degree in commerce from University of Delhi. He is also a qualified chartered accountant and cost and works accountant and member of ICAI and ICWAI respectively.
He is a founding member of Fino PayTech Limited. He leads a team focused on bringing to fruition FINO's vision of being the universally preferred choice of customers, by fulfilling all their financial service needs.
In his previous role as COO and CFO, Mr. Gupta successfully built and managed cutting-edge operational and financial capabilities at FINO. Prior to joining Fino PayTech Limited, he worked with International Finance Corporation, ICICI Bank Limited and Maruti Udyog Limited.
He is also the founding member of Business Correspondent Federation of India (BCFI) and has served as the Chairman of its Economic Affairs Committee. He was awarded “CFO 100 Roll of Honour” in 2011, 2012 and 2013.
He was also awarded “The India CFO Award for Excellence in Finance in a Start-up” by IMA in 2013, “CA Entrepreneur – Path Breaker – Financial Services” by Committee for Professional Accountants in Business and Industry in 2018 and “100 Top Most Influential BFSI Leaders” in February 2019.
Mr. Ketan Merchant
CHIEF FINANCE OFFICER
Ketan Dhirendra Merchant is the Chief Financial Officer of our Bank, he joined our Bank with effect from August 30,2018 and was made the Chief Financial Officer on February 11, 2019.
He has a bachelor’s degree in Commerce from University of Mumbai, and he is a qualified chartered accountant from the ICAI.
He has previously worked at Barclays Shared Services Limited, Digicel Central Resources (Fiji) Limited, M Holdings Limited and Standard Chartered Bank.
Mr. Shailesh Pandey
CHIEF OPERATING OFFICER
Mr.Shailesh Pandey has over two-decades of experience in the BFSI space. He has been a part of Fino Payments Bank since its inception in 2017 and took over as Chief Operating Officer (COO) in April 2024. As the COO, Shailesh is responsible for the Bank’s Products and Services, Payments business, Central Operations, Customer Experience , BC Banking business as well as Marketing.
In his earlier role as the Chief Sales Officer (CSO) of the Bank, Shailesh oversaw the establishment of the largest financial services distribution network in the country, comprising close to a million own banking points across India. The network has been critical in ensuring the successful execution of the Bank’s TAM (transaction, acquisition, monetization) strategy.
Mr. Tejas Maniar
CHIEF DIGITAL OFFICER
Tejas Maniar has joined Fino Payments Bank in April 2022 as Chief Digital Officer (CDO) to build and scale up its Fino 2.0 strategy. He has over 20+ years of experience in the digital domain. He started out when digital was at a nascent stage in the early 2000s with considerable stints in HDFC Bank, IDFC FIRST Bank setting and scaling up digital domains including products, applications, business and sales before joining Fino Payments Bank.
Mr. Vinod Kumar
CHIEF INFORMATION OFFICER
Vinod Kumar K B is the Senior Vice President- Business Technology of our Bank and he joined our Bank with effect from July 18, 2017.
He holds a bachelor’s degree in engineering from Rajasthan University, Jaipur and a master’s degree in business administration from Manav Bharthi University.
He has previously worked at Teletech Services India Limited, ICICI Bank Limited, Rakbank, and K-infosystems - FZE.
Mrs. Pratima Pinto Thomas
HEAD HUMAN RESOURCES
Pratima Pinto Thomas is the Head- Human Resource and Facilities Management of our Bank and she joined our Bank with effect from May 27, 2019.
She has a bachelor’s degree in Commerce, Masters in Human Resource Development Management from University of Mumbai and Post Graduate Certificate in Business Administration (Customised Programme for Defense Officers) from Narsee Monjee Institute of Management Studies.
She has served in the Indian Army for 10 years and prior to joining our Bank she has also worked with Vijay Sales, The Mobile Store Limited and BDO India LLP.
Mr. Basavraj Loni
Company Secretary & Head Legal
Basavraj Loni is Company Secretary and AVP - Legal of our Bank, he joined our Bank on November 1, 2017 and was appointed as Company Secretary and AVP – Legal with effect from May 6, 2020. He holds a bachelor’s degree in law (special) and is a an associate member from ICSI.
He has experience in the domain of secretarial, legal, corporate governance and compliance. He has previously worked at Priya Limited, Raj Oils Mills Limited, GOL Offshore Limited, and Mahindra & Mahindra Financial Services Limited.
Mr. Rajat Kumar Jain
Part-Time Chairman & Independent Director
Rajat Kumar Jain is an independent director in our Bank. He is an alumnus of IIT Delhi and IIM Ahmedabad.
He has over 30 years of experience in helming various leadership roles in sectors across Consumer, Telecom, Media & Technology in India. He is the Founder Director of PadUp Ventures, a knowledge and mentoring platform, which provides deep mentoring and incubation services to early stage tech startups across sectors including Fintech. He also serves as non-executive director on several boards and advisory boards.
Having worked across Consumer, Telecom, Media & Technology sectors, he has acquired expertise in distribution, sales and commercial; understanding consumers and enterprises across various spaces, building and working with teams and growing businesses that revolve around services & brands. He has also built multifunctional expertise, strong market and industry knowledge and an enviable industry network.
Mrs. Deena Mehta
Independent Director
Deena Ashitkumar Mehta is an independent director in our Bank.
She holds a bachelor’s degree in commerce and a master’s degree in management studies. She is also a qualified chartered accountant and a member of ICAI. She has also completed a Post Graduate Diploma Course in securities law from Government Law College, Mumbai.
She was a director and also served as acting president of BSE Limited. She was also a director of Central Depository Services Limited. At present she holds the position of director of Asit C. Mehta Investment Intermediaries Limited. She is also a fellow at Securities and Investment Institute.
Mr. Rakesh Bhartia
Independent Director
Mr. Rakesh Bhartia, is presently Sr Advisor in the family office of Mr Karan Thapar. He is also on the board of multiple companies in diverse industries ranging from Digital Fintech to Clinical Research. Mr Bhartia also advises a few leading chemical companies in India on their strategic initiatives.
Mr Bhartia was the CEO of India Glycols Limited (IGL) for 11 years until August, 2020. Prior to joining IGL, Mr Bhartia was CEO of Bajaj Hindustan Ltd., India’s largest manufacturer of sugar and ethanol.
He started his career in 1992 with ICICI Securities & Finance Company Ltd (a JV between ICICI and JP Morgan). He has worked in various Banks including Standard Chartered Grindlays Bank, Bank of America and Rabobank. He has wide exposure to investment banking, corporate finance and commercial banking related activities.
Mr. Rakesh Bhartia is also the Past President of Indian Chemical Council (ICC), the apex national body representing all branches of the Chemical Industry in India Mr. Rakesh Bhartia, by qualification is a Chartered Accountant, Company Secretary and Cost Accountant
Mrs. Anita Sudhir Pai
Independent Director
Mrs. Anita Sudhir Pai, till recently, was a Senior Group President & COO with Yes Bank Ltd. In this role she was responsible for Technology, Digital Banking and Operations – establishing a nimble operations set up backed by best in class technology and digital platforms to deliver superior customer service.
Her career of almost 33 years has been characterized by strategic thinking, focus on innovation, relentless execution and customer service. She has been an integral part of 2 extremely impactful start ups and has contributed to building sustainable technology and scaling up back office operations to enable business growth.
Prior to Yes Bank, Mrs. Pai was with the ICICI Group for 21 years. She was with ICICI Bank Ltd as Senior General Manager and Head – Branch Banking Service, ATM Business and Phone Banking. She was responsible for ensuring the right balance between customer self service in the branches with personal service, driving cross sell in the branches and improving process effectiveness to ensure audit compliance.
Prior to this role from April 2012 until June 2018, Mrs. Pai was responsible for Global Operations of ICICI Bank including Treasury and Credit mid offices. This was a team of 7500 employees and included Trade and CMS Operations as well as Retail and Corporate Operations. Earlier she was heading Customer Service at ICICI Bank, including the Phone Banking Channel, Service Quality, Six Sigma Quality and Innovation.
Mrs. Pai was a founding member of ICICI Prudential Life Insurance Company Limited, and was with them from inception till March 2010. As Executive Vice President, reporting to the CEO&MD, she was in charge of Customer Service, Operations, Technology and Infrastructure. She had overall responsibility for the entire backbone of the business, including underwriting, claims, operations, technology, customer service including the call centre and the Six Sigma quality initiative.
She began her career in 1990 with HDFC Limited, and worked in various divisions of the Company. She has also worked for a year with Standard Chartered Bank and then joined the ICICI group in 1998, where she initially set up the credit and operations function for ICICI Home Loans, part of the ICICI Group’s foray into retail banking.
Mrs. Pai has a Master’s of Business Administration degree from Symbiosis Institute of Business Management, Pune.
Mrs. Pai has been part of the Board of ICICI Home Loans Limited as a Director nominated by ICICI Bank.
Mr. Prateek Roongta
Nominee Director
Prateek Roongta is a Managing Director in the Corporate Private Equity Group. He is primarily responsible for managing the performance and transformation of Blackstone portfolio companies in India.
Before joining Blackstone, Mr. Roongta was a MD and Partner at Boston Consulting Group and has extensive experience of advising clients in the financial services industry across a wide range of topics including strategy, operations and digital transformation.
Prior to that, Mr. Roongta worked at True North Advisors, a $3 Bn Indian private equity fund. Mr. Roongta received a post-graduate diploma in management from the Indian Institute of Management, Ahmedabad and is a qualified Chartered Accountant and Company Secretary.
Mr. Pankaj Kumar
Nominee Director
Mr. Pankaj Kumar is a member of Institute of Chartered Accountants of India, and a Cost Accountant. He has a rich experience of working in various facets of finance like Business Finance, International Trade, Treasury Management, Risk Management, Taxation, Global Upstream Oil & Gas etc. During his tenure spanning over more than 30 years, he has held various leadership positions including heading the finance for Bharat Petroleum Corporation Limited (“BPCL”) key business units like Retail and Lubricants. Mr. Pankaj Kumar has also been on the Board of various group companies of BPCL and made significant contributions in respect of International Project Financing and International Joint Venture Operations etc. Currently Mr. Pankaj Kumar is the Head of Corporate Treasury and Corporate Affairs at BPCL
Mrs. Neeta Mukerji
Independent Director
Mrs. Neeta Mukerji has Post Graduate Diploma in Management from Indian Institute of Management, Calcutta. She is a senior banker with over 30 years of experience in premier financial institutions like ICICI Bank, Asset Reconstruction Company of India Limited (ARCIL), GE Capital, RBL Bank and ACRE. She has wide ranging experience across banking with specific focus on credit, risk management and distressed debt. Her core expertise areas include setting up and managing risk management function, assessing credit risk and structuring complex financial transactions and resolution of distressed debt.
Mr. Rishi Gupta
Managing Director & CEO
Rishi Gupta is the Managing Director and CEO of our Bank. He holds a bachelor’s degree in commerce from University of Delhi. He is also a qualified chartered accountant and cost and works accountant and member of ICAI and ICWAI respectively.
He is a founding member of Fino PayTech Limited. He leads a team focused on bringing to fruition FINO's vision of being the universally preferred choice of customers, by fulfilling all their financial service needs.
In his previous role as COO and CFO, Mr. Gupta successfully built and managed cutting-edge operational and financial capabilities at FINO. Prior to joining Fino PayTech Limited, he worked with International Finance Corporation, ICICI Bank Limited and Maruti Udyog Limited.
He is also the founding member of Business Correspondent Federation of India (BCFI) and has served as the Chairman of its Economic Affairs Committee. He was awarded “CFO 100 Roll of Honour” in 2011, 2012 and 2013.
He was also awarded “The India CFO Award for Excellence in Finance in a Start-up” by IMA in 2013, “CA Entrepreneur – Path Breaker – Financial Services” by Committee for Professional Accountants in Business and Industry in 2018 and “100 Top Most Influential BFSI Leaders” in February 2019.
